“In reality, the Western way of managing is still based on the principles of Scientific Management where the goals of management is control and compliance to rigorous processes. The Toyota paradigm is much different; it is based on ongoing learning, capturing the learning for wide reuse, and continually improving the knowledge across generations of products. To do this takes a lot of management understanding and commitment to guide the change.”

~ Michael Kennedy

Excerpted from: Learning-First Product Development: An Interview With Michael Kennedy