Quickie: Inconvenient Truth
It’s the system (the way the work works) that determines circa 95% of an individual’s performance in their job.
Are you still “managing the 5%” (through training, coaching, motivation, appraisals, etc.)?
#Deming
It’s the system (the way the work works) that determines circa 95% of an individual’s performance in their job.
Are you still “managing the 5%” (through training, coaching, motivation, appraisals, etc.)?
#Deming