Dynamic Work Design from MIT

Nelson Repenning at MIT has come up with a general approach to knowledge-based employees finding and fixing issues, and make improvements, in real time (video).

Four Core Principles of Dynamic Work Design

• Reconcile activity and intent.
• Connect the human chain through triggers and checks (i.e .Escalation: when and how.
• Structure problem solving and creativity.
• Manage “optimal challenge” – problems are useful as signals, and create useful “tension”.

Further Reading

Baskin, K. (2018). The 4 principles of dynamic work design. [online] MIT Sloan. Available at: https://mitsloan.mit.edu/ideas-made-to-matter/4-principles-dynamic-work-design [Accessed 21 Jan. 2022].

http://www.youtube.com. (n.d.). Discover Dynamic Work Design with MIT’s Nelson Repenning. [online] Available at: https://www.youtube.com/watch?v=pJwU-MZckTk [Accessed 21 Jan. 2022].