Quickie: The Definition of Quality
The definition of quality is conformance to requirements.
~ Philip B. Crosby
Not limited to “customer” requirements. Unless we adopt Crosby’s view: Everyone’s someone’s customer. Everyone’s someone’s supplier.
The definition of quality is conformance to requirements.
~ Philip B. Crosby
Not limited to “customer” requirements. Unless we adopt Crosby’s view: Everyone’s someone’s customer. Everyone’s someone’s supplier.