Candidate Experience: Ignored by Executives, Crucial for Company Success

Research suggests that many senior executives may not be fully aware of the recruitment experience from the candidate’s perspective.

For example, a 2018 survey by Talent Board found that while 82% of HR and recruiting leaders felt that their organisation provided a positive candidate experience, only 49% of candidates agreed with that assessment. Similarly, a 2019 survey by CareerArc found that while 60% of employers believed they were providing a positive candidate experience, only 29% of candidates agreed.

These findings suggest that there is a disconnect between the perceptions of senior executives and the actual experiences of candidates. Executives may not be aware of the specific pain points that candidates experience during the recruitment process, such as a lack of communication, lengthy application processes, or bias.

Ultimately, the attitude of senior executives towards the candidate experience can have a significant impact on the recruitment process and the organisation’s reputation as an employer.