The Rise of AI Makes Soft Skills More Critical

We live in an era of rapid technological advancement. Artificial intelligence (AI) is automating many routine analytical and administrative tasks in the workplace. While this can lead to greater efficiencies, it also means that uniquely human skills are becoming more valuable. As many technology visionaries have noted, “We are entering the age of humanics, where high-touch will be at least as important as high-tech.”

In particular, soft skills like emotional intelligence, creativity, collaboration, and relationship building are in high demand. With AI handling rote cognitive tasks, humans can choose to focus on the abilities that machines do not possess. This includes cultivating joyful interpersonal relationships that uplift others.

Leaders today may choose to become adept at connecting with diverse teams, resolving conflicts, and fostering inclusive cultures. Customer service roles are becoming less transactional and more relational, with an emphasis on rapport building. Even some recruiters are prioritising candidates who demonstrate strong communication, adaptability, and likability.

The rise of AI is a reminder that true intelligence is about more than processing power. It is about harnessing relationships in service of humanity. With machines doing more of the routine work, humans can focus on the interpersonal, creative and interactive. We have a comparative advantage in the soft skills that bring fulfillment to our lives.

Rather than competing with machines, we can choose to collaborate with them. A wise embrace of AI will allow us to build a society where high-tech amplifies high-touch. We can create space for more arts, culture, caregiving, counseling, therapy, community-building and human interaction. By complementing algorithms with emotional intelligence, we can build a world that works better for all people.