A Conducive System

[Tl;Dr: What are the system conditions that encourage ethical – and productive, effective – behaviours (Cf William Kingdon Clifford) in software delivery organisations?]

In yesterday’s blog post “The System Is Unethical” I related my experiences of how businesses – and the folks that run them and work in them – remain ignorant of just how ineffective they are at software delivery. And the consequences of that ignorance on e.g. costs, quality, customer satisfaction, etc

To recap: an unethical system perpetuates behaviours such as:

• Failing to dig into the effectiveness of the organisation’s software delivery capabilities.
• Indifference to the waste involved (wasted time, money, opportunities, human potential,…).
• Ignorance of just how much more effective things could be, with e.g. a change in perspective.
• Bravado and denial when questioned about such matters.

The Flip Side

Instead of the behaviours listed above, we might seek a system that encourages behaviours that include:

• Continual attention to the effectiveness of the organisation’s software delivery capabilities.
• Concern over the waste involved, and actions to reduce such waste.
• Investigation into just how much more effective things could be.
• Clarity and informed responses when questions about such matters.

Conducive System Conditions

So what might a system conducive to such behaviours look like?

That’s what my book “Quintessence” illustrates in detail. But in case you’re a busy person trapped in a non-conducive system, I’ve previously written about some of the key aspects of a conducive system, here:

Quintessence For Busy People

BTW I’m always happy to respond to your questions.

– Bob