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The Paradoxes of Life and Business

Life and business are full of interesting paradoxes if you stop to think about them. Here are a few that I’ve noticed:

  1. Everyone wants certifications, no one wants to learn.

It’s interesting how many people want to collect professional certifications and add letters after their names, but don’t actually want to put in the work to learn the material. They’re looking for the easy way to career advancement without realizing that real learning matters more than pieces of paper. Knowledge and skills are what make you stand out, not abbreviations.

  1. Everybody talks about using AI to enhance their jobs, no one talks about actually doing the job.

There is so much buzz about how artificial intelligence and automation will change the future of work. Experts talk about how AI will make jobs easier and workers more efficient. But there’s little discussion of actually buckling down, being responsible, and working hard right now even without these futuristic tools. Good old-fashioned work ethic seems to be going out of style while we await an AI-powered workplace utopia.

  1. We glorify entrepreneurship but look down on risk.

Popular culture praises entrepreneurship as the epitome of career success. But at the same time, we discourage risk-taking and making mistakes at all costs. Society gives mixed messages by idealizing startup founders who take bold risks while also shaming failure and instability in your work life. But the truth is every entrepreneur has failed at some point and taken major risks that could have doomed their business. Risk is inherent and mistakes are unavoidable when trying something new.

  1. Everyone complains about being busy but no one prioritizes effectively.

Ask anyone how they’re doing these days and you’ll likely hear “busy!”. Everybody is so busy and overworked all the time. Or so we like to believe. But being constantly busy nowadays seems more like a badge of honor and less a reality of modern work. If everyone examined their workflows honestly, they’d admit much of each day is spent on less efficient habits. Just because your calendar looks packed doesn’t mean you’re spending time on the right priorities that move the needle. Being truly productive means saying no to busyness and tackling your most important projects first. Stop complaining about a crowded schedule and take control of it instead.

What other paradoxes of work and life have you noticed? Share in the comments if you have examples to add!

The Dizzying Variety of Software Approaches

The endless varierty of software development frameworks and acronym-heavy approaches should not inspire confidence despite the software sector’s enthusiasm for each new fad. Rather, the continual emergence of enew approaches signifies an industry burdened by ignorance and arrogance – with little meaningful progress towards reliability or consensus on what really matters..

No Consensus, No Clue

The popularity of competing approaches points to a stunning lack of consensus on the fundamentals of building reliable, quality products. Sound software can be delivered by following core principles of disciplined engineering, yet no one is doing so, nor seems interested in learning how. Most organizations seem more concerned with jumping on the bandwagon of the latest viral framework than understanding how to critically assess the needs of their specific products and teams. Too many teams rig their workflow to fit a fashionable development approach rather than objectively analyzing how to build software properly given constraints. This suggest a worrisome ignorance of what software engineering excellence entails.

Fads Reign

Rather than chasing fads aiming to tame inherent dysfunction, software organisations might choose to focus on nurturing capability. With the right foundation of competent collaboration towards common goals, delivering meaningful software becomes simpler – no convoluted processes required. The scarcity of investment in systematic skills training and institutional knowledge transfer remains suspect. Why don’t more companies promote engineering excellence through rigorous apprenticeship models? One rerason is – who would provide these models? The industry is too juvenile to be able to agree on such a model. The fascination with process over people points to deep arrogance and denial of what causes products to succeed or fail in reality.

Turning the Screw – How To Get More Work Out Of Your People. Getting Them To Work Faster, Harder, Cheaper

Idea: Beyonce Time: Help Employees Volunteer for Work-Life Integration

Managers, are you frustrated when workers prioritise menial tasks like sleep, family or hobbies over work deliverables that require that extra level of commitment? Of course you are – such divided focus just won’t suffice for excellence.

Well I’m here to share an enlightened paradigm called Beyonce Time where employees feel intrinsically driven to devote non-work time to professional development…by their own volition! It goes like this:

  • Casually question whether they truly “believe” in their career if they don’t wake up motivated to check their email at 4am daily (including weekend and vacations)
  • Frame rush hour commutes as prime opportunities to soak in motivational podcasts or review case studies on how the greats sacrificed personal lives to actualize their potential.
  • Suggest forming offsite Ideation Social Clubs to brainstorm innovation fueled by “workcations” at the office on weekends
  • Invite them to use their lunch breaks to get together to discusss work-related issues.

See, you’ve opened their eyes to integrated purpose, without comapny-led mandates! They freely blur work/life lines to unlock next level greatness themselves in this nurturing culture!

Sure, this mind manipulation to dominate personal time seems unethical…but that nagging voice inside all of us should know true fulfillment comes from professional actualisation with whoever owns our livelihood! Just don’t explicitly state that last part out loud if you actually want to retain top talent long term. People are so gullible!

Getting the Best Out Of Experts

While many organisations instinctively “push” niche expertise onto various teams, whether relevant or not, and whether needed or not, a pull model where teams can tap into specialist support when truly needed is more effective. By enabling on-demand access to experts – both from inside and outside the company – organisations can empower teams to pull specialised knowledge to solve pressing problems as they arise. And avoid the all-too-common scenario where teams don’t beging to understand the experts and advice being foisted upon them.

Maximise Visibility of Specialists

Organisations might choose to maintain an intranet portal that profiles in-house and out-of-house experts across domains like user research, UX, supply chain analytics, product architecture, analysis, design, coding, quality, and emerging tech. Enable teams to easily identify and connect with relevant expertise.

Equip Access Channels

Setup dedicated collaboration tools like Slack channels, internal discussion boards, and email lists connecting experts to front line teams. Enable the just-in-time asking of questions, without gatekeepers or bottlenecks, for when specific challenges and needs emerge.

Identify External Partners

Research specialised firms or freelance consultants that can provide on-demand expertise for when in-house skills gaps exist in key areas. Develop preferred provider networks and put in place in advance the necessary contracts, terms, budgets, etc. for making this provision as frictionless as possible.

Incentivise Timely Support

Monitor internal/external experts via responsiveness and accountability metrics. Ensure incentives exist for them to provide timely and effective support.

Summary

This pull-based integration allows expertise to target real needs rather than being arbitrarily imposed from the top-down. Support happens in the flow of work not in a vacuum. The organisation facilitates access, teams pull when they really need it. This on-demand model maximises the application of niche expertise effectively, at the exact point and time of need.

Agile Is The New Opiate Of The Masses

Over 160 years ago, Karl Marx famously declared religion to be the “opiate of the masses.” He believed faith’s promise of future redemption pacified oppressed workers to accept current suffering. Today, it is software methodology, not theology, dulling pain amidst dysfunction. Agile has become the new opiate of the masses.

New Religion

Like a new religion, Agile enchants followers with visions of empowerment, progress, and salvation. Its rituals claim to surface hidden dysfunction while promising to heal broken processes. Yet its addiction may be the deepest dysfunction of all.

New Blinders

Behind the rhetoric of transparency and adaptation lies a new set of blinders. Insisting myopically on timeboxed cycles cements local efficiencies while inhibiting long-term and system-wide change. Making work visible addresses symptoms not root causes. Embracing uncertainty masks risk and reactive thinking.

Velocity Displaces Validity

Like any local optimum, Agile optimisation constraints flexibility – “You can only make changes within the software development silo”.

Guided by output metrics not outcome objectives, velocity displaces validity and busyness disguises futility. By valorising action over purpose, standups and retros distract from the void at Agile’s core: why and to what end?

Dogmatic

The deepest irony is that a method premised on adaptation insists dogmatically upon iteration models, work crystallisation, and prescribed mindsets. In promising liberation, it imposes yet another rigid straighjacket. No prescribed framework fully grasps software’s complexities.

Summary

Might we better choose to dispense with the trappings, and orient to attending to needs, rather than process perfection? Might we choose to see method as a compass, not a map? Iterative delivery and feedback cycles can certainly guide teams. But when blindly systematised and followed slavishly, Agile risks making the “perfect” the enemy of the good enough. Behind grand sounding transformation lies mere pacification and opioid stupour. Before seeking reform through new methods, might we first get clear on folks’ needs?

Individual Mindsets vs. Collective Mindsets

We often talk about the need for individuals to change their mindsets – their assumptions, beliefs, and attitudes – in order to create positive change. But as human beings, we don’t exist in isolation. As the saying goes, we are social animals, shaped by the groups and cultures we are part of. So perhaps we might choose rather to shift more of our focus to addressing collective mindsets rather than just individual ones.

Schein On

Organisational psychologist and author Edgar Schein argues that culture stems from a group’s shared basic assumptions and beliefs. These collective ways of thinking and being manifest in organisational policies, processes and behaviors. If the culture has dysfunctional aspects, it perpetuates dysfunction. Merely helping individials adopt more productive mindsets without addressing the surrounding culture is an uphill battle.

For Example

Take a common example – trying to promote more innovative thinking in a risk-averse bureaucratic workplace. Telling individuals to “be more innovative” often backfires. When people attempt new ways of doing things, they get pushback for not following protocols. and Interesting ideas get shut down quickly by naysayers. There are no systems or incentives to support innovation. So you end up with frustrated employees, not actual innovation.

Organisational Psychotherapy To The Rescue

In contrast, #OrganisationalPsychotherapy seeks to invite folks into uncovering and transforming collective assumptions and beliefs – the mental models that shape systems and culture. By facilitating more awareness of existing culture and defining desired culture, interventions get better traction. Collective mindsets shift to be more supportive of stated goals, like innovation, making it easier for individuals to adopt those productive mindsets as well.

Summary

The key insight is that individual mindsets are downstream of collective mindsets. Without addressing dysfunctional aspects of culture and systems, individual change efforts face resistence from the surrounding ecosystem. This highlights the need to focus on group mindset factors first and foremost. Of course, individuals still have agency in driving any kind of change. But we’d do well to spend more time examining and evolving the shared beliefs and assumptions on which any organisation is built. For cultural transformation, that’s likely the most high-leverage point of intervention.

Postscript – Donalla Meadows’ Twelve Points of Leverage

In her influential article “Leverage Points: Places to Intervene in a System,” systems thinker Donella Meadows articulated 12 places within complex systems where a small shift can lead to fundamental changes in the system as a whole. Her framework offers guidance on how to approach system-level transformation, whether in organizations, societies, or beyond.

Meadows proposes 12 leverage points ranked in order of effectiveness, with the most high-leverage interventions at the top. The higher the leverage point, the easier it is to make major improvements to the system with minimal effort. Her list starts with more superficial leverage points around details like subsidies and incentives, then moves deeper into the fundamental goals, paradigms, and transcending purpose that underpin why a system exists in the first place.

The most powerful leverage points require a deeper, more courageous transformation. But they allow us to redefine the very reason a given system exists, enabling revolutionary redesign rather than incremental improvements. Meadows urges change agents to have the wisdom and patience to address the deeper paradigms, values, and purpose driving systemic behavior. As she concludes, “People who have managed to intervene in systems at the level of paradigm have hit a leverage point that totally transforms systems.”

In examining Meadows’ hierarchy of leverage points, we gain an appreciation for the depth of change required for true systems transformation. It inspires a more radical reimagining of what’s possible. The framework continues to provide guidance to sustainability leaders and organizational change agents seeking to effect large-scale improvements in business, government, technology, education and beyond. In this critical era facing many complex, planetary-scale challenges, Meadows’ words ring truer than ever as we work to create fundamental shifts towards more just, resilient and life-affirming systems.

A Bullshit Job? Non Grazie

The idea of a “bullshit job” was coined by anthropologist David Graeber to describe jobs that people feel provide no true value or meaning. As he puts it, bullshit jobs are those where the workers themselves cannot justify the job’s existence, yet often find it in their own financial interest to pretend their work has purpose.

That’s not for me. 50 years in the software industry has left me with an ultra fine-tuned spidey sense for bullshit jobs. Which nowadays is ALL of them. Yes. ALL of them. There’s not an organisation out there that has the first clue about what they’re doing. And no enhusiasm, it seems, for doing anything about it.

Pointless

In my experience working in software, many organisations fall into this trap of creating jobs that are pointless, even to those doing the work. It’s not that the individual engineers, designers, or product managers lack talent or capability. Rather, it’s that the wider organisation has no clear strategy, vision, or alignment. So you end up with teams spinning their wheels on goals that get shifted every quarter to “align” with some new executive idea. No one working has a clear view of the “why” behind their day-to-day. And see: Man’s Search For Meaning (Frankl).

Suck It Up

Without a North Star guiding decisions, every new task feels like bullshit. Why are we building this feature? Who asked for this metric dashboard? What issue is this even solving for customers? No one knows. The jobs become more about optics or vanity metrics than actual impact. Just put something out to say you shipped. Take home you wage cheque at the end of the week. Suck it up.

And so in that environment, each job functions in a void – you’re just there to clock in and write some code, run some tests, create some slides. The connection between daily work and real-world value is tenuous at best.

Executives Are Clueless

In a field like software, this lack of organisational clarity is almost unavoidable. Most executives have no foundational theory of software economics, development process, or product design. So they copy the latest fads, and trust metrics over reasoning. But without leadership willing to study the domain deeply, every job beneath feels like a bullshit shaping of air.

Is There A Solution?

One solution lies in organisations taking the time to learn, form opinions, and craft strategy rooted in software fundamentals. Only then can you trace the “why” from engineering tasks back up to true customer value. This at least grounds jobs in purpose, even if outcomes still have uncertainty.

Until more software groups commit to that educational journey, the prevalence of bullshit jobs will only increase. Because no matter how advanced the space becomes, lolks’ core mental models for running companies and teams remains severely lacking.

There’s None So Blind As They That Won’t See

It would be one thing to say “There’s none as blind as those who cannot see.” This would simply state that those lacking physical sight are the most blind. However, by saying “There’s none so blind as they that won’t see” (Jonathan Swift) the meaning completely shifts.

The word “won’t” implies choice, intention, and agency. It suggests that some people possess the full capability for sight and awareness, yet intentionally choose not to use it. The blindness shifts from physical to willful, from inability to stubborn refusal.

This quote therefore highlights how those who deliberately ignore facts, truths, and realities right in front of them are far more impaired than those who want to see clearly but cannot. It is an active denial, not just an unfortunate circumstance. The blindness resides not in the eyes, but in the mind and heart.

By using “won’t” instead of “can’t,” the quote calls out those who possess the means for sight yet defiantly choose blindness out of ulterior motives like prejudice, fear, laziness, or fixed ideologies. Their refusal reflects close-mindedness and intentional self-delusion. This makes their blindness in some ways less excusable and more severe.

So in short, the use of “won’t” powerfully conveys the agency and responsibility behind willful blindness. It distinguishes it from unavoidable sightlessness, underscores how it reflects stubborn barriers within, and suggests that overcoming such blindness depends on increased honesty, courage, and openness to confronting hard truths.