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Monthly Archives: December 2021

I Literally Just Told You

Q: How do we make our organisation more effective?

I literally just told you: Quintessence.

Q: How do we change our organisation’s culture for the better?

I literally just told you: Memeology and Organisational Psychotherapy.

Q: How do we change our organisation’s culture more quickly?

I literally just told you: Hearts over Diamonds.

– Bob

Quintessence: Undiscussables

A sample chapter excerpted from my new book “Quintessence“, available now on LeanPub (free sample also available).

Note: Each of the eighty-odd chapters in Part II of the book takes a specific meme, and describes the collective beliefs and assumptions that quintessential organisations hold in regard to the meme. By taking all the memes in toto, we can understand the way quintessential software development organisations see the world of work – and what makes them so effective. This particular sample meme is about undiscussibility.

Chapter 12. Undiscussables

Quintessentially

Quintessential organisations regard open and free discussion as an essential element in both becoming and remaining highly effective. No topics are taboo or undiscussable. We can’t converge on a most likely hypothesis if there are some hypotheses that are undiscussable. It’s only in the crucible of ideas and debate that we can converge on a common understanding.

In the quintessential organisation, even though discussion of some topics may contribute to people feeling nervous, uncomfortable, or threatened, everyone realises the necessity to work through such feelings, support each other, and discuss these difficult topics, nevertheless. In fact, it’s the most difficult topics that are often those most worthy of discussion. 

Folks look out for topics that might be on the cusp of becoming undiscussable, and make a special effort to brings these particular topics up for discussion. Everyone is aware of the impact of taboo topics, and strives to keep the count of such topics at zero.

Quintessential organisations have zero tolerance of undiscussability.

What distinguishes exemplary boards is that they are robust, effective social systems … The highest performing companies have extremely contentious boards that regard dissent as an obligation and that treat no subject as undiscussable.

Jeffrey Sonnenfeld

Further Reading

Schachter, H. (2019, November 9). It’s Finally Time to Discuss the Undiscussables of the Workplace. Controllers On Call. Retrieved June 1, 2021, from https://controllersoncall.ca/its-finally-time-to-discuss-the-undiscussables-of-the-workplace/

Noonan, W.R. (2007). Discussing the Undiscussable: A Guide to Overcoming Defensive Routines in the Workplace. Jossey-Bass.

‌Sonnenfeld, J. (2002). What Makes Great Boards Great. [online] Harvard Business Review. Available at: https://hbr.org/2002/09/what-makes-great-boards-great.

– Bob

Choices

As a society, and as a species, we have a choice: 

The Domination System, supported by the Myth of Redemptive Violence

OR

Nonviolence, especially an end to violence against women and girls.

It’s either-or time, folks. 

#StopViolenceAgainstWomen means #EndTheDominationSystem

Which in turn means we cannot expect the present Domination System (government, politicians, the retributive “justice” system,…) to do ANYTHING constructive or useful. Action is simply contrary to their interests.

– Bob

Further Reading

http://www.endviolenceagainstwomen.org.uk. (n.d.). A different world is possible. [online] Available at: https://www.endviolenceagainstwomen.org.uk/a-different-world-is-possible/.

Quintessence: The Foreword

The fine foreword kindly penned by Kevin Weiss, and excerpted from my new book “Quintessence“:

Most organisations don’t understand this basic fact: our product is the result of our culture, not the other way around. We persist in hiring industry veterans, adopting common best practices, and managing by objectives, believing this is the path to create unique, innovative, and world-class products.

Nothing could be further from the truth.

This book outlines a different approach. Putting people at the center of our work not only improves today’s performance but creates the foundation for ongoing innovation and renewal. It restores communication, respect, and enthusiasm between customers, suppliers, and employees. It eliminates waste and the need for firefighting.

As you read these pages, some ideas will seem impossible. “We could never do that here”, you’ll think to yourself — and you’ll be right! Using our current thinking and beliefs, we would be unable to adopt some of these ideas. Within our currently-structured way of doing business, attempts at wholesale change would be blocked.

However, refocusing the organisation from product to culture requires wholesale changes. Those changes begin in ourselves.

So don’t dismiss the craziest ideas, as they may ultimately prove most valuable. Instead think deeply, searching through our current practices to identify how we compensate. Then consider all of the costs imposed on our people, suppliers, and customers as a result.

That is the real challenge to readers of this book — to consider these ideas as a wholly different way of working, rather than an à la carte menu of possibilities. If you can do that, you may have what it takes to be a leader in your company’s transformation.

And if you do, jump at the chance! It will likely be the most rewarding time of your career.

Kevin Weiss
Philip Crosby Associates
December 2021

– Bob

That’s Rich

In most organisations I’ve seen and worked with over the years, the prevailing belief of the Core Group seems to be ”these people (employees) are here to sweat and make us (the Core Group) rich” – where “rich” means ”loadsamoney”.

At Familiar (and some few other organisations I have read about) the prevailing belief was “the organisation is here to make the employees rich”. Where “rich” means “joyful, fulfilled, flourishing as people and community, having their needs attended to”.

See the difference?

Which scenario would you prefer to embrace?

– Bob

Forget about product roadmaps. Far more useful are capability roadmaps.

What is a capability roadmap?

A capability roadmap outlines the capabilities an organisation needs to have in the upcoming quarters and years. Capability roadmaps are a way to frame longer-term strategy, focusing on an organisation’s potential beyond the limitations of any particular initiative.

Quintessence Now Complete!

My latest book, “Quintessence” is now 100% complete, including the Foreword by Kevin Weiss of Philip Crosby Associates. You can find it at LeanPub. I invite you to take a look and buy a copy right now. 🙂

Why Read This Book?

Quintessence provides organisations with a blueprint of the collective assumptions and beliefs which, together, as a memeplex, manifest the quintessentially effective software development organisation.

Remember,

E = 𝑓(Mindset)

Organisational effectiveness is a function of the collective mindset of the organisation.

Who is responsible for the effectiveness of your organisation? And what exemplars do they have to help them improve?

 

A Rough Ride

Changing one’s assumptions and beliefs is a rough ride. And the more one has vested in one’s existing assumptions and beliefs, the rougher the ride can be.

The human understanding when it has once adopted an opinion […] draws all things else to support and agree with it. And though there be a greater number and weight of instances to be found on the other side, yet these it either neglects and despises, or else by some distinction sets aside and rejects, in order that by this great and pernicious predetermination the authority of its former conclusions may remain inviolate.

– Francis Bacon

Losing one’s faith – for example, in the precepts and dogmas of Agile, or Management – doesn’t mean just changing our mind about factual matters – it can mean losing our identity, community, friends and family. It means disappointing a whole lot of people. It means looking those we respect in the eyes and confirming their worst fears. It means realising that what we have evangelised as a missionary, what we have taught our juniors and what we have argued against non-Agile colleagues was wrong. In sum, it is a terrifying thing. That is the impression we can garner from listening to accounts of people who have gone through this.

In other words, there are various incentives for Agilists to keep believing. Agilists who have gone through faith crises always say that they desperately wanted the dogma to be true but that they just could not bring themselves, ultimately, to continue believing it. 

Maybe the one thing missing from stories of realisation was the importance of finding some sort of stability or path on the other side of doubt. When we are opening up our minds to being changed, we are treading on new and perilous ground. It helps to know that others have trodden it before, and that what lies ahead is not as dangerous as all that.

Changing One’s Mind Is Painful

Even if most of the stories that we have heard of newly-converted ex-Agilists are success stories in some sense – and of course there is a selection effect here – they still show how utterly crowded faith crises can be with pain and heartbreak. We hear about careers falling apart and teams splitting up. We hear about people being disavowed by their employers, peers, or even partners. We hear about people being shunned by their friends. And we see how painful it is to realise that one has spent one’s whole life living in a kind of diorama.

The processes involved in changing one’s mind are unusually stark when it comes to Agilists changing their minds about their dogmas and faith. This is because various social, cultural and psychological factors incentivise members to keep believing that the dogma is true even as information readily available online makes a compelling argument that it isn’t. Some Agilists overcome these factors and reach the latter conclusion anyway. This is a difficult, disorienting and painful undertaking. But it is also somehow beautiful, and I suppose what I find so beautiful about it is that it is the scout, the doubter, the truth-seeker, an underdog here if there ever was one, who wins out despite it all.

– Bob

A Steady Job Makes For Increasing Ignorance

Having a “steady job” means folks’ needs for safety and security are most likely (by definition) being met. In such situations, where does the need for learning new things, keeping abreast of industry developments, and innovating in the way the work works come from? 

Note: A “steady job” is one that is routine and pays a decent but not a high amount of money. It is also a safe job. In the software development business, most steady jobs also pay very well.

Two places:

  1. The job demands these things (very rare to never).
  2. Intrinsic motivation.

I regular meet folks in steady jobs, from junior developers through to senior and C-suite managers and executives, all of whom are woefully ignorant of what’s happening in the software industry, of new discoveries, and of know-how published since 2000-ish (and many times, even earlier).

Do organisations care? I doubt. Maybe if they did care they might do something about it?

And how about your job? Is it steady? And how up-to-date are you with e.g. what’s happening in the software industry, of new discoveries, and of recently published know-how? What would it take for you to pay some attention in this space?

– Bob

Further Reading

Rother, M. (2010). Toyota Kata: Managing People for Continuous Improvement and Superior Results. Mcgraw-Hill.

Chin, R., Benne, K.D. and Bennis, W.G. (1969). General Strategies for Effecting Changes in Human Systems. Holt, Rinehart and Winston Inc.