Improving Human-to-Human Communication Through AI and Chatbots

For God’s sake, there is truly no longer any excuse for typos, misspellings, and grammatical errors in your posts, articles, and other writings.

Artificial intelligence (AI) and chatbots are transforming how we communicate. When integrated thoughtfully, this technology can optimise and enhance written communication between people. In this post, I’ll discuss some ways AI and chatbots can improve messaging, email, documentation, and other word-based interaction between humans.

Automated Proofreading and Editing

AI-powered writing tools already help by providing grammar and spelling checks. But newer capabilities can now also flag unclear phrasing, verbose language, overused words, and overly complex sentences. This aids writers in simplifying and refining their messaging before sending to a recipient. Readability statistics further help authors match their tone for the intended audience.

Summarisation and Translation Features

For long-form writing like reports or manuals, AI can generate a concise summary highlighting key facts, main takeaways, or action items. This allows collaborators or stakeholders to quickly grasp the essence before diving into the details. Meanwhile, instant translation functionality enables clear communication across language barriers.

Interactive Books

AI is also enhancing books through interactive elements powered by chatbots. Platforms like Ainklings.com allow authors to insert quizzes, discussion questions, exercises and other engaging features directly into the book text (or via sidecars). Readers can further highlight passages and interact with supplementary content related to the main narrative, enriching the reading experience.

Content Recommendations and Insights

Smart suggestions can enable more meaningful interactions through personalised recommendations. By analysing past correspondence as context, AI can prompt authors to include certain missing information, helpful examples, or reminders based on what the recipient would find useful. Language pattern analysis can also reveal insights for improving future discussions.

Automated Meeting Summaries and Notes

While AI currently struggles to match the creativity of human writing, it excels at capturing the salient points from meetings and presentations. Automated summaries of video sessions or collaborative spaces can save meeting participants time while ensuring everyone understands the key decisions or action items.

With thoughtful application, AI and chatbot tools can enhance understanding and engagement between people through better writing assistance, translation, summarisation, and recommendations. As these capabilities continue advancing, keeping the human audience at the center will be key to success.